Frequently Asked Questions
Quick answers to common questions about StreamForge.
Is StreamForge free?
Yes! StreamForge offers a free tier that includes basic community tracking, up to 100 tracked viewers, and 1 VIP rule. For more advanced features like events, overlays, and Discord integration, check out our Pro and Business plans.
What Twitch data do you access?
StreamForge only accesses the data necessary to track channel activity — subscriptions, gift subs, cheers, follows, and raids. We do not access your Twitch messages, personal information beyond your public profile, or any data from other channels.
How are points calculated?
Points are awarded in real time based on your configured point rules. Each action type (subscribe, gift sub, cheer, follow, raid) has a customizable point value. See the Points System docs for details.
Can I customize overlays?
Yes. Overlays support several URL parameters for customization including theme, font size, and accent color. Overlays use transparent backgrounds by default so they blend with any stream scene. See the Overlays docs for all available options.
How do I cancel my subscription?
You can cancel your subscription at any time from Settings → Billing in your dashboard. Your plan remains active until the end of the current billing period. After cancellation, your workspace downgrades to the free tier.
Is my data secure?
Absolutely. StreamForge uses industry-standard security practices including encrypted connections (HTTPS), Row Level Security (RLS) on all database tables to ensure tenant isolation, encrypted OAuth tokens, and webhook signature verification. We never store your Twitch password.
Can I invite my moderators?
Yes! StreamForge supports team management with role-based access. You can invite moderators and admins to help manage your community. See the Team Management docs for more information.
Does StreamForge work with Discord?
Yes. On Pro and Business plans, you can connect your Discord server to StreamForge for role syncing, notifications, and event updates. Discord integration is configured from Settings → Discord in your dashboard.
How do I contact support?
You can reach us at support@bifrostlive.com. Business plan users receive priority support with faster response times.